Each category is a set of systems that work together, and you get every system in it. Everything below is real and running in ASP Works today — not a roadmap. Your plan is how many categories you run (see Pricing).
Every employee from hiring to review, with the schedule, time off and what each shift costs.
Clean, inspected rooms and well-kept equipment, with every work order, vendor, certificate and water test on record.
Every guest request owned until it is done, every group welcomed by name, and one page your guests can use.
Log what guests leave behind, match it to its owner and send it home, paid for and tracked.
Every inquiry followed up, signed and run as an event from one order.
Invoices approved and coded to your accounts, and measured against your budget.
Early access: your hotel's books, with bills, bank matching, journals, month-end close and statements.
What is happening around the hotel that could fill or empty rooms, with revenue notes your team follows up.
Whatever you pick, every hotel also has these.
A GM finds out a room is dirty when the front desk can't sell it.
Rooms & Facilities’s housekeeping board gives every room a real state — started, finished, credits earned, who inspected it — the moment it changes, not at the next walk-through. This is the actual live board from the product, built today, populated with a real shift.
A guest's request lives in someone's head, or a sticky note, until it's forgotten.
Guest Service gives every guest request a promised time and an owner. If service recovery is needed — an apology, a comp, a rate adjustment — it's recorded against the actual guest, not lost in a shift-change conversation.
A found item sits in a drawer because shipping it home is a hassle nobody owns.
Lost & Found logs the item, matches it to the guest, and sends them a link that shows one all-in shipping price, based on the carrier's live rate. The guest pays for their own shipping — front desk just packs the box and prints the label. A cancelled shipment cancels the label with the carrier before the guest is refunded, less the card processing fee; the fee is refunded too when a held label is not settled within 7 days, when the parcel is not with the carrier 30 days after payment, for a guest in Quebec whose item is not shipped, and where the law requires a full refund. The guest receives an English or French printable contract copy by email at payment, with the agreed price, delivery estimate and refund rules.
