Every new ASP Works subscription begins with a 14-day free trial. You are never charged during the trial, and nothing is billed automatically if you decide not to continue — your trial simply ends.
Subscriptions are billed in advance, monthly, per property. If you believe you were charged in error — a billing mistake, a duplicate charge, or a charge after you cancelled — contact us and we will correct it. Refunds for a billing error are issued in full.
You can cancel at any time. Cancelling stops future billing; it does not retroactively refund the current billing period unless the charge was made in error as described above.
If ASP Works genuinely isn't working for your hotel within your first paid month, contact us and tell us why. We look at these case by case, in good faith, rather than applying one rigid rule to every hotel — a small independent property and a multi-hotel group don't always have the same story.
A Lost & Found shipping payment is a one-time purchase a hotel's guest makes from ASP Works, not a charge to the hotel's subscription, so it is not refunded under this policy. Its refunds follow the Lost & Found shipping terms, as set out below; the hotel starts ordinary cancellations from its own Lost & Found screens. ASP Works records legally required full refunds in Owner Control.
For Lost & Found shipping, a refund first cancels the shipping label with the carrier. The guest is refunded once the carrier returns the postage (usually 2 to 4 weeks for USPS, up to 30 days); if the carrier refuses, no refund goes out and the guest and the hotel are told. Except in the full refunds described below, the guest's card processing fee is not refunded, so a refund is what the guest paid less that fee. If no label had been bought, there is nothing to cancel and the guest is refunded at once. Once the parcel is with the carrier the label can no longer be cancelled: unless the law gives the guest a right to a refund, a refund the hotel chooses to give then is the hotel's cost, paid by the hotel when it gives it, and the guest is refunded once that payment is confirmed. Any extra the carrier bills later for a wrong weight or size is also the hotel's cost and is added to its next ASP Works bill (or, when no bill is coming, paid by the hotel from a payment link). ASP Works keeps no card on file for these. All of this is set out in the Lost & Found shipping terms each hotel accepts before sending guest shipping links.
ASP Works is the seller of Lost & Found shipping. At payment, the guest receives a printable contract copy by email, in French for a Quebec guest and English otherwise, showing the agreed price, destination, carrier estimate and refund rules. If the law requires a full refund, ASP Works records the cancellation and refunds everything the guest paid within 15 days, bearing the card processing fee. If the label costs less than the guest paid, the difference is refunded automatically. The guest is refunded everything they paid, the card processing fee included, when a label held for a higher carrier price is not settled within 7 days, when the parcel is not with the carrier 30 days after payment, and, for a guest in Quebec, when the item is not shipped (within 15 days, without waiting for the carrier).
Email admin@asp-works.com with your hotel name and the charge in question. We reply within one business day.
ASP Works is sold today in the United States and Canada, with availability expanding over time. This policy applies to all ASP Works subscriptions regardless of billing country.
